Getting Live Support for Hacked Accounts
This article covers how to get live chat support in case your account gets hacked.
Note
We can not help you recover hacked accounts in the Discord server, as we do not have access to account information.
The correct form to use for hacked accounts can be found here. Keep in mind that this is not a 100% guarantee to get your account back, having a lot of proof of ownership like receipts is very helpful.
Filling in the form
At the option 'Choose how you normally sign in, then enter your details.', select 'With an email address'.
Fill in the email address you normally sign in with and press 'OK'.
After it has done some tests, press 'continue'.
Note
If it gives an error like "The account does not exist" or similar, click 'continue' anyway. If it gives the error "Username not found", proceed to this section.
At the option 'Please select an option', select 'Account hacked'.
At the option 'Please select the reason why you think your account has been hacked.', select 'Unusual account activity'.
At the option 'Are you able to sign in to your account?', select 'No'.
At the option 'Were you able to recover your account?', select 'I don't recognize the phone/email'.
WARNING
Do not click on the link 'Recover your account'. This will not give you live support!
Click 'Continue' until it is at the 'Microsoft account recovery' step.
At the option 'Were you able to submit the recovery form?', select 'No'.
WARNING
Do not click on the link 'Recover your account'. This will not give you live support!
Press the chat button to start a live chat with Microsoft support.
Fill in the form for the live chat and click 'Submit'
Username not found
If you get the error 'Username not found' proceed with this guide:
At the option 'Are you sure your username is correct?', click 'Yes'.
At the option 'Were you able to recover your account?', click 'No. I still see "We don't recognize the account".
WARNING
Do not click on the link 'Recover your account'. This will not give you live support!
Press the chat button to start a live chat with Microsoft support.
Fill in the form for the live chat and click 'Submit'