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Fixing Problems with the Microsoft Store ​

The Microsoft Store is used to download applications. It may sometimes stop working correctly; this article covers the process of repairing and, if necessary, reinstalling it.

Method 1: Clearing the Microsoft Store cache ​

There are two ways to clear the Microsoft Store cache.

Clearing the Microsoft Store cache in Settings ​

  1. Open the Settings app. You can do this by searching for it in the Start menu, pressing Win + I, or clicking the Settings button found above the Power button in Start.

    The Settings button in Windows 10's Start menu.

  2. Click Apps.

    The "Apps" tile in Windows 10's Settings app.

  3. Find Microsoft Store, click it, and click Advanced options.

    The entry for Microsoft Store in the "Installed apps" settings menu.

    Note

    If you don't see Microsoft Store here, you will have to reinstall it completely. Skip to Method 2.

  4. Scroll down and click the Reset button. Then wait for a check mark to appear. Once you see the check mark, you're done; if the Microsoft Store still doesn't work, try the next option below.

    The "Reset" option.

Clearing the Microsoft Store cache with wsreset ​

Note

The wsreset function is outdated and may not function correctly in the latest versions of Windows 10 or Windows 11. If you try wsreset and it does not work, consider reinstalling the Microsoft Store.

  1. Open the Run dialog. You can do this by searching for it in the Start menu, or by pressing Win + R.

    The Run dialog.

  2. Type wsreset.exe, then press Enter or click OK.

    The Run dialog, with "wsreset.exe" typed into the "Open:" field.

  3. A black Command Prompt window will appear briefly; once it closes, restart your PC and the Microsoft Store might work again. If it still doesn't work, try Method 2 below.

Method 2: Reinstalling the Microsoft Store ​

  1. Run PowerShell as administrator by either right-clicking the Start button or pressing Win + X and clicking "PowerShell (Admin)". You can also use Search; if using Search, make sure to right-click Windows PowerShell and select Run as Administrator. You may be shown a User Account Control prompt ("Do you want to allow this program to make changes to your device?"); click Yes or enter an administrator's username and password to continue.

    Once PowerShell is open, it should look like the image below:

    A Windows PowerShell window, running as administrator.

  2. Type or paste Get-AppxPackage *windowsstore* | Remove-AppxPackage and press Enter.

    Note

    This command will completely remove the Microsoft Store from your PC. The command in the next step will reinstall it.

    The above command to remove the Microsoft Store is typed into the PowerShell window.

  3. After the last command finishes, type or paste Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"} and press Enter.

    The above command to reinstall the Microsoft Store is typed into the PowerShell window.

  4. After completing these steps, PowerShell should look like the image below. If it looks different or displays any errors, make sure you typed the commands correctly.

    The PowerShell window after running both commands. Nothing new is displayed, but the cursor is back at the PowerShell prompt.

If PowerShell looks like the image above, restart your PC to ensure any changes are applied, then try opening the Microsoft Store again. If you are still having issues, try repairing Windows.

Not associated with Microsoft.