# Moderator Documentation

# Roles

Role Name Role Requirement Role Perks
Tier 1 (Regular) MEE6 Level 3 Can send embedded messages in all channels, can send messages in #deal-alerts
Tier 2 (Regularly regular) MEE6 Level 10 Access to #politics and #giveaways
Tier 3 (Superbly regularly regular) MEE6 Level 20 Can "Go Live" in a voice channel, access to #lounge
Tier 4 (Ludicrously superbly regularly regular) MEE6 Level 30 Decorative
Tier 5 (Uber regular) MEE6 Level 45 Decorative
Tier 6 (Hyper uber regular) MEE6 Level 55 Can manage messages in #deal-alerts
Tier 7 (Mega hyper uber regular) MEE6 Level 70 Access to Audit Log and Server Insights
Tier 8 (Ultra mega hyper uber regular) MEE6 Level 85 Decorative
Tier S (Extremely ultra mega hyper uber regular) MEE6 Level 100 Decorative
Tier X (Unbelievably ludicrously insanely seriously ridiculously stupidly regularly regular) MEE6 Level 125 Decorative
💎 Nitro boosters Boost the server with Discord Nitro Hoisted in sidebar, access to #lounge, access to Voice Channel screen sharing/streaming
Community Tech Support Have Technical Queries Slayer, use !on-call command Can be mentioned for assistance when necessary
Technical Queries Slayer Be extremely helpful in #tech-support Can pin and delete messages and create threads in #tech-support, as well as bypass its slowmode. Also provides a private channel − #tqs-break-room
Office Ninja Be helpful to users in #office channel Can pin and delete messages in #office
Seasonal Logos Contributor Have a lot of your server logo designs used Decorative
Community Website/Wiki Contributor Contribute to the Community Website, Wiki Provides a private channel - #gh-msft-chat-feed
Giveaways boss Host loads of awesome giveaways in #giveaways Decorative
Muted Break rules or ask nicely Cannot talk anywhere in the server
Trial moderators Apply for moderator position and be accepted Access to moderator permissions; cannot ban or kick
Moderators Be a good Trial moderator for a while Access to moderator permissions
Lead moderators Be a very good moderator for a very long time and have Kirby love you Access to administrator permissions
/r/Windows moderator Be a moderator on /r/Windows Decorative
/r/Surface moderator Be a moderator on /r/Surface Decorative
/r/MicrosoftTeams moderator Be a moderator on /r/MicrosoftTeams Decorative
💌 Moderator's mail Be the modmail bot Decorative
🌟 Microsoft employees Verify in #ms-employee-verification Access to #msft-chat
Alumni Microsoft employees Stop being a Microsoft employee Decorative
Alumni moderator Stop being a moderator Decorative
💙 Edgevatars Event participant Take part in the 2019 Edgevatars Event Decorative
Coffee Club participant Take part in the 2020 Coffee Club Event Decorative
Minecraft Build Pro Win Minecraft Creative Contest Decorative
Minecraft Champion Take part in the 2020 Minecraft Event Decorative
Windows Insiders (Release Preview) See the Commands section Receive notifications
Windows Insiders (Beta) See the Commands section Receive notifications
Windows Insiders (Dev) See the Commands section Receive notifications
💻 Patch Tuesday See the Commands section Receive notifications

# Commands

Moderation commands are available through Cliptok and Dyno. Some commands are restricted to permanent moderators.

Moderation Action Command Restriction
Ban member !ban <member​> [appeal¦duration] [reason] Permanent moderators
Ban member, save messages !bankeep <member​> [appeal¦duration] [reason] Permanent moderators
Unban member !unban <member​> Permanent moderators
Kick member !kick <member​> [reason] Permanent moderators
Mute member !mute <member​> [duration] <reason​> All moderators
Unmute member !unmute <member​> All moderators
Warn member !warn <member​> <reason​> All moderators
Anonymously warn member !anonwarn <channel​> <member​> [reason] All moderators
Edit member's infraction !editwarn <member​> <warning ID​> All moderators (Permanent moderators for warnings not created by themselves)
Remove member's infraction !delwarn <member​> <warning ID​> All moderators (Permanent moderators for warnings not created by themselves)
Display member’s infractions !infractions [member] All members
Grant Tier 1 to member !grant [member] Permanent moderators
Clear messages !clear [member] <message count​> All moderators
Dehoist !dehoist <users​> All moderators
Activate slow mode !slowmode <duration¦off​> All moderators
Display server info !server-info All members
Display role info !role-info <role name​> All moderators
Display member info !user-info [member] All members

# Auditing

Events are logged in the six logging channels as well as the Discord Audit Log.

# #cliptok-user-logs

  • Member joined
  • Member left

# #dyno-user-logs

  • Member joined
  • Member left
  • Member joined voice channel
  • Member left voice channel
  • Member switched voice channel
  • Member posted invite
  • Role assigned
  • Role revoked
  • Nickname changed

# #mod-logs

  • Member banned
  • Member unbanned
  • Member kicked
  • Member muted
  • Member unmuted
  • Member warned
  • Member warning revoked
  • Role created
  • Role edited
  • Role deleted
  • Infringing message removed
  • Server information updated

# #message-logs

  • Message edited
  • Message deleted
  • Bulk message delete
  • Channel created
  • Channel deleted

# #vortex-logs

  • Message edited
  • Message deleted
  • Bulk message delete dump
  • Deleted media message content

# #modmail-logs

  • Modmail thread opened
  • Modmail thread closed
  • Modmail thread close time
  • Modmail thread log link

# Discord Audit Log

  • Update server
  • Create channel
  • Update channel
  • Delete channel
  • Create channel permissions
  • Update channel permissions
  • Delete channel permissions
  • Kick member
  • Prune members
  • Ban member
  • Unban member
  • Update member
  • Update member roles
  • Move member
  • Disconnect member
  • Add bot
  • Create role
  • Update role
  • Delete role
  • Create invite
  • Update invite
  • Delete invite
  • Create webhook
  • Update webhook
  • Delete webhook
  • Create emoji
  • Update emoji
  • Delete emoji
  • Delete messages
  • Bulk delete messages
  • Pin message
  • Unpin message
  • Create integration
  • Update integration
  • Delete integration

# Modmail

When a user messages the modmail bot, it creates a new private channel in the Modmail category and notifies all active moderators (@here)

# Modmail Commands

Modmail Action Command Restriction
Reply !reply, !r <​message> All moderators
Reply anonymously !anonreply, !ar <​message> All moderators
Edit message !edit All moderators
Close thread !close [silent] [in time] [reason] All moderators
Create thread with member !contact All moderators
Display set snippets !snippets All moderators
Display link to current thread’s logs !loglink All moderators
Display member’s previous modmail threads !logs All moderators
Block member from modmail !block All moderators
Display blocked members !blocked All moderators
Unblock member from modmail !unblock All moderators
Notify of every message received !subscribe, !sub All moderators
Notify of next message received !notify All moderators
Stop being notified of messages received !unsubscribe, !unsub All moderators
Take note about current thread !note <​note> All moderators
Take persistent note about current user !note persist <​note> All moderators
Move thread to another category !move All moderators
Flag thread as NSFW !nsfw All moderators
Set up server for modmail !setup Lead moderators

# General Commands

Bot Action Command Restriction
Display bot info !about All moderators
Set activity of bot !activity Lead moderators
Display changelog of bot !changelog All moderators
Display aliases !alias All moderators
Display help message !help All moderators
Change what bot mentions at start of thread !mention Lead moderators
Test websocket latency !ping Lead moderators
Change bot prefix !prefix Lead moderators
Set status of bot !status Lead moderators

# Modmail Message Snippets

Send a message snippet by typing the prefix then the snippet name. For example, !thanks will automatically send the message "Thank you for reaching out!"

Snippet Name Snippet
baduse Using modmail inappropriately might lead to suspension
techsupport, ts (As !ask)
inactivity Hi, we're closing the thread due to inactivity. If you have any questions remaining feel free to re-open it, thank you!
thanks Thank you for reaching out!
accounts We do not have the access to assist with purchasing and account queries. Please contact official Microsoft support at support.microsoft.com.
greeting Hello! How can we help you?
the-rules https://go.msft.chat/rules
warned Thanks, this user has been warned!
warn-limit As in FAQ (opens new window)
questions? Do you have any other questions?
modwhen As in FAQ (opens new window)
modapply To find out how to apply to be a moderator, go here: https://msft.chat/member/#how-do-i-apply-to-be-a-moderator
unofficial As in FAQ (opens new window)
verifysuccess There you go, you should be able to interact with the server normally now. Make sure you've read our rules, and have fun!
ms-support Redirects member to Microsoft Support and Virtual Agent
bots Information about our bots can be found here: https://msft.chat/about/bots.html
nosupport Modmail is not for tech support. We can only handle moderation queries here.
If you need help, describe your problem in #tech-support and someone may try their best to help you.
See #server-information for more information about support channels.
betterhelp Whilst we do have #tech-support, we aren't a support-first server. People help as and when they can, and you can always ping the Community Tech Support role to see if any of our Technical Query Slayers are available, but we still ask that you exercise some patience here.
patience If nobody is answering your question or helping you, be patient. No one is obligated to help you. It might take a while for someone to be able to help you. Furthermore, be sure you've provided as much detail as possible to make it easy for us to help you. If you've done this, and you still need help and it's been around a day or so and you've not had any help, then consider asking again. If you need official support, go to https://support.microsoft.com/contactus
banned Thanks, they've been banned.
ban-appeal/banappeal Bans can be appealed by following the instructions here: https://msft.chat/member/#ban-appeal-process

# Automated Actions

# Auto-Mute

Cliptok will automatically mute users after they pass a certain threshold of infractions in a given time:

Trigger Action
2 infractions or more in the last 30 days Mute for 6 hours
4 infractions or more in the last 30 days Mute for 12 hours
6 infractions or more in the last 30 days Mute for 1 day

# Auto-Moderator

Bots will carry out these automated actions based on the following actions:

Trigger Action Bot
Prohibited words Delete message, warn member Cliptok
Server invites Delete message, warn member
Allowed roles: Moderators, Tier 3 and above, Microsoft employees
Excessive emoji (> 6) 1st offense − Delete message, inform member. 2nd+ offense − Delete message, warn member
Ignored channels: #random-stuff
Mass mention (> 4) Delete message, warn member
Allowed roles: Tier 3 and above
Zalgo Delete message
Allowed roles: Tier 3 and above
Toxicity Delete message, mute member, alert moderators
Trusted members: two toxic messages in succession
Client-crashing video/GIF Delete message, mute member, alert moderators GIFtok
Last Updated: 9/20/2021, 7:26:40 PM