# Moderator Documentation
# Roles
| Role Name | Role Requirement | Role Perks |
|---|---|---|
| Regular (Tier 1) | MEE6 Level 3 | Can send embedded messages in all channels, can change nickname |
| Regularly regular (Tier 2) | MEE6 Level 10 | Access to #politics |
| Superbly regularly regular (Tier 3) | MEE6 Level 20 | Can "Go Live" in a voice channel, access to #lounge |
| Ludicrously superbly regularly regular (Tier 4) | MEE6 Level 30 | Decorative |
| Uber regular (Tier 5) | MEE6 Level 45 | Decorative |
| Hyper uber regular (Tier 6) | MEE6 Level 55 | Access to Audit Log |
| đź’Ž Nitro boosters | Boost the server with Discord Nitro | Hoisted in sidebar, access to #lounge |
| Community Tech Support | Have Technical Queries Slayer, use !on-call command | Can be mentioned for assistance when necessary |
| Technical Queries Slayer | Be extremely helpful in #tech-support | Can pin and delete messages in #tech-support, as well as bypass its slowmode |
| Office Ninja | Be helpful to users in #office channel | Can pin and delete messages in #office |
| Seasonal Logos Contributor | Have a lot of your server logo designs used | Decorative |
| Community Website/Wiki Contributor | Contribute to the Community Website, Wiki | Decorative |
| Giveaways boss | Host loads of awesome giveaways in #deals-and-giveaways | Decorative |
| Muted | Break rules or ask nicely | Cannot talk anywhere in the server |
| Trial moderators | Apply for moderator position and be accepted | Access to moderator permissions; cannot ban |
| Moderators | Be a good Trial moderator for a while | Access to moderator permissions |
| Lead moderators | Be a very good moderator for a very long time and have Kirby love you | Access to administrator permissions |
| /r/Windows moderator | Be a moderator on /r/Windows | Access to some moderator permissions |
| /r/Surface moderator | Be a moderator on /r/Surface | Decorative |
| đź’Ś Moderator's mail | Be the modmail bot | Decorative |
| 🌟 Microsoft employees | Verify in #ms-employee-verification | Access to #msft-chat |
| Alumni Microsoft employees | Stop being a Microsoft employee | Decorative |
| Alumni moderator | Stop being a moderator | Decorative |
| đź’™ Edgevatars Event participant | Take part in the 2019 Edgevatars Event | Decorative |
| Coffee Club participant | Take part in the 2020 Coffee Club Event | Decorative |
| Minecraft Champion | Take part in the 2020 Minecraft Event | Decorative |
| Windows Insiders (Release Preview) | See the Commands section | Receive notifications |
| Windows Insiders (Beta) | See the Commands section | Receive notifications |
| Windows Insiders (Dev) | See the Commands section | Receive notifications |
| đź’» Patch Tuesday | See the Commands section | Receive notifications |
# Commands
Moderation commands are available through Cliptok and Dyno. Some commands are restricted to permanent moderators.
| Moderation Action | Command | Restriction |
|---|---|---|
| Ban member | !ban | Permanent moderators |
| Ban member, save messages | !bankeep | Permanent moderators |
| Unban member | !unban | Permanent moderators |
| Kick member | !kick | All moderators |
| Mute member | !mute | All moderators |
| Unmute member | !unmute | All moderators |
| Warn member | !warn | All moderators |
| Edit member's infraction | !editwarn | Permanent moderators |
| Remove member's infraction | !delwarn | Permanent moderators |
| Display member’s infractions | !infractions [member] | All members |
| Clear messages | !clear [member] | All moderators |
| Activate slow mode | !slowmode <duration¦off> | All moderators |
| Display server info | !server-info | All members |
| Display role info | !role-info | All members |
| Display member info | !user-info [member] | All members |
# Auditing
Events are logged in the four logging channels as well as the Discord Audit Log.
# #user-logs
- Member joined
- Member left
- Member joined voice channel
- Member left voice channel
- Member switched voice channel
- Member posted invite
- Role assigned
- Role revoked
- Nickname changed
# #mod-logs
- Member banned
- Member unbanned
- Member kicked
- Member muted
- Member unmuted
- Member warned
- Member warning revoked
- Role created
- Role edited
- Role deleted
- Infringing message removed
- Server information updated
# #message-logs
- Message edited
- Message deleted
- Bulk message delete
- Channel created
- Channel deleted
# #vortex-logs
- Message edited
- Message deleted
- Bulk message delete dump
- Deleted media message content
# #modmail-logs
- Modmail thread openee
- Modmail thread closee
- Modmail thread close time
- Modmail thread log link
# Discord Audit Log
- Update server
- Create channel
- Update channel
- Delete channel
- Create channel permissions
- Update channel permissions
- Delete channel permissions
- Kick member
- Prune members
- Ban member
- Unban member
- Update member
- Update member roles
- Move member
- Disconnect member
- Add bot
- Create role
- Update role
- Delete role
- Create invite
- Update invite
- Delete invite
- Create webhook
- Update webhook
- Delete webhook
- Create emoji
- Update emoji
- Delete emoji
- Delete messages
- Bulk delete messages
- Pin message
- Unpin message
- Create integration
- Update integration
- Delete integration
# Modmail
When a user messages the modmail bot, it creates a new private channel in the Modmail category and notifies all active moderators (@here)
# Modmail Commands
| Modmail Action | Command | Restriction |
|---|---|---|
| Reply anonymously | !anonreply, !ar | All moderators |
| Block member from modmail | !block | All moderators |
| Display blocked members | !blocked | All moderators |
| Close thread | !close [silent] [in time] [reason] | All moderators |
| Create thread with member | !contact | All moderators |
| Edit message | !edit | All moderators |
| Display link to current thread’s logs | !loglink | All moderators |
| Display member’s previous modmail threads | !logs | All moderators |
| Move thread to another category | !move | All moderators |
| Take note about current thread | !note | All moderators |
| Notify of next message received | !notify | All moderators |
| Flag thread as NSFW | !nsfw | All moderators |
| Reply | !reply, !r | All moderators |
| Set up server for modmail | !setup | Lead moderators |
| Display set snippets | !snippets | All moderators |
| Notify of every message received | !subscribe | All moderators |
| Unblock member from modmail | !unblock | All moderators |
| Stop being notified of messages received | !unsubscribe | All moderators |
# General Commands
| Bot Action | Command | Restriction |
|---|---|---|
| Display bot info | !about | All moderators |
| Set activity of bot | !activity | Lead moderators |
| Display changelog of bot | !changelog | All moderators |
| Display aliases | !alias | All moderators |
| Display help message | !help | All moderators |
| Change what bot mentions at start of thread | !mention | Lead moderators |
| Test websocket latency | !ping | Lead moderators |
| Change bot prefix | !prefix | Lead moderators |
| Set status of bot | !status | Lead moderators |
# Modmail Message Snippets
Send a message snippet by typing the prefix then the snippet name. For example, !thanks will automatically send the message "Thank you for reaching out!"
| Snippet Name | Snippet |
|---|---|
| baduse | Using modmail inappropriately might lead to suspension |
| techsupport, ts | (As !ask) |
| inactivity | Hi, we're closing the thread due to inactivity. If you have any questions remaining feel free to re-open it, thank you! |
| thanks | Thank you for reaching out! |
| accounts | We do not have the access to assist with purchasing and account queries. Please contact official Microsoft support at support.microsoft.com. |
| greeting | â„ą Hello, welcome to Microsoft Community moderators mail. How may I help? |
| the-rules | https://go.msft.chat/rules |
| warned | Thanks, this user has been warned! |
| questions? | Do you have any other questions? |
| modwhen | as in FAQ (opens new window) |
| modapply | How Do I Apply to be a Moderator? (opens new window) |
| unofficial | as in FAQ (opens new window) |
# Automated Actions
# Auto-Mute
Cliptok will automatically mute users after they pass a certain threshold of infractions in a given time:
| Trigger | Action |
|---|---|
| 2 infractions or more in the last 30 days | Mute for 6 hours |
| 4 infractions or more in the last 30 days | Mute for 12 hours |
| 6 infractions or more in the last 30 days | Mute for 1 day |
# Auto-Moderator
Bots will carry out these automated actions based on the following actions:
| Trigger | Action | Bot |
|---|---|---|
| Prohibited words | Delete message, warn member | Cliptok |
| Server invites | Delete message, warn member Allowed roles: Moderators, Tier 1 and above, Microsoft employees | MEE6 |
| Excessive emoji (> 7) | Delete message, warn member Ignored channels: #random-stuff | MEE6 |
| Mass mention (> 4) | Delete message, warn member | Cliptok |
| Zalgo | Delete message Allowed roles: Tier 3 and above | MEE6 |
| Toxicity | Delete message, mute member, alert moderators Trusted members: two toxic messages in succession | Dotsimus |